TEST USER-EXPERIENCE-DESIGNER SCORE REPORT & USER-EXPERIENCE-DESIGNER PDF DUMPS FILES

Test User-Experience-Designer Score Report & User-Experience-Designer PDF Dumps Files

Test User-Experience-Designer Score Report & User-Experience-Designer PDF Dumps Files

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Salesforce Certified User Experience Designer Sample Questions (Q84-Q89):

NEW QUESTION # 84
Which elements of visual design should be used to better translate style and branding guidelines?

  • A. Sketching, Wireframes, Storyboards
  • B. Typography, Color, Imagery
  • C. Wireframes, Personas, Blueprints

Answer: B

Explanation:
In visual design, especially within the context of translating style and branding guidelines, certain elements play crucial roles in ensuring that the design effectively communicates the intended brand identity and aesthetic. These elements include:
* Typography:The choice of fonts and how text is styled and arranged can significantly impact the brand's voice and how content is perceived by the audience. Typography can convey feelings, create hierarchy, and guide the user's attention through the design.
* Color:Color schemes are fundamental in visual design as they can evoke emotions, communicate brand values, and improve the user's experience by creating visual interest and guiding focus.
* Imagery:The use of images, icons, illustrations, and other visual media must align with the brand's style and values. Imagery can help tell a brand's story, convey complex information quickly, and connect with users on an emotional level.
Options B and C, such as Wireframes, Personas, Blueprints, Sketching, and Storyboards, are crucial in the early stages of the design process for conceptualization and planning but do not directly translate style and branding guidelines in the same way that typography, color, and imagery do.


NEW QUESTION # 85
A UX Designer is hired to help create a brand new app for the AppExchange with a human-centered approach.
Which strategy will most likely strengthen employee relationships the most?

  • A. Create a first draft in a design team and then share it for feedback with employees.
  • B. Send an anonymous survey to collect ideas from across the whole company.
  • C. Invite employees from different departments and create a journey map together.

Answer: C

Explanation:
A journey map is a visual representation of the steps, emotions, and pain points that a user goes through when interacting with a product or service. A journey map can help the UX Designer understand the user's needs, goals, expectations, and frustrations, and identify opportunities for improvement or innovation12 Creating a journey map together with employees from different departments is a strategy that can strengthen employee relationships the most, because it can:
* Foster collaboration and communication: Inviting employees from different departments to create a journey map can help them share their perspectives, insights, and ideas, and learn from each other. This can also help them align on a common vision and goal, and build trust and respect among the team members34
* Increase engagement and ownership: Inviting employees from different departments to create a journey map can help them feel more involved and invested in the design process and the outcome. This can also
* help them develop a sense of ownership and responsibility for the product or service, and increase their motivation and satisfaction34
* Enhance creativity and innovation: Inviting employees from different departments to create a journey map can help them generate more diverse and creative solutions, as they can leverage their different skills, experiences, and backgrounds. This can also help them challenge their assumptions and biases, and explore new possibilities and opportunities34
* Create a first draft in a design team and then share it for feedback with employees: This is not a strategy that can strengthen employee relationships the most, because it can create a sense of exclusion and hierarchy among the employees. The design team may appear to be the sole authority and decision-maker, while the other employees may feel like passive observers or critics. This can also limit the diversity and quality of the feedback, as the employees may not have enough context or understanding of the design process and the user's needs34
* Send an anonymous survey to collect ideas from across the whole company: This is not a strategy that can strengthen employee relationships the most, because it can reduce the interaction and connection among the employees. An anonymous survey may not allow the employees to express their thoughts and feelings fully, or to receive any feedback or recognition for their contributions. This can also make the employees feel detached and indifferent about the design process and the outcome34 References:
* Create a Journey Map Unit | Salesforce Trailhead
* How to Create a Customer Journey Map - UX Mastery
* How to Use Journey Mapping to Improve Employee Engagement
* How to Use Journey Mapping to Drive Collaboration and Innovation


NEW QUESTION # 86
A UX Designer is designing a Service Cloud implementation for service representatives who should be able to view the history of cases that a specific customer has submitted.
Which hierarchy of information should the representative go through to view that list?

  • A. All Contacts > Contact Detail > Case Related List > Account Detail
  • B. All Contacts > Contact Detail > Account Detail > Case Related List
  • C. All Accounts > Account Detail > Contact Detail > Case Related List
  • D. All Cases > Case Detail > Contact Detail > Account Related List

Answer: D


NEW QUESTION # 87
Which two UX design principles are key to creating excellent mobile user experiences?
Choose 2 answers

  • A. Prioritization of content and UI elements on the screen
  • B. Removal of all images for faster load times
  • C. Consistency. across device experiences
  • D. Increase the need fortyping with the onscreen keyboard

Answer: A,C

Explanation:
The two UX design principles that are key to creating excellent mobile user experiences are:
* Consistency across device experiences. This means that the design of a mobile app or website should match the design of the desktop version, as well as other platforms and devices. Consistency helps users to recognize and trust the brand, as well as to navigate and use the product more easily. Consistency also reduces the cognitive load and confusion for users who switch between different devices12
* Prioritization of content and UI elements on the screen. This means that the design of a mobile app or website should focus on the most important and relevant information and actions for the user, and eliminate or minimize the unnecessary or secondary ones. Prioritization helps users toachieve their goals faster and more efficiently, as well as to avoid distractions and clutter. Prioritization also improves the readability and usability of the product on smaller screens34 References: [Mobile UX Design: The Comprehensive Guide - updated 2023], [Mobile UX design principles and best practices], [Mobile UX Design: The Ultimate Guide 2023 - Bluespace], [Mobile UX Design: Key Principles. by Nick Babich - UX Planet]
https://uxcam.com/blog/mobile-ux/https://uxplanet.org/mobile-ux-design-key-principles-dee1a632f9e6


NEW QUESTION # 88
A UX Designer has been asked to optimize a Lightning app for screen reader-assisted accessibility.
How should the page be optimized?

  • A. Stackcomponents on the same page.
  • B. Switch to a Lightning Console layout.
  • C. Use accordions to organize components.
  • D. Place components in adjacent tabs.

Answer: C

Explanation:
Accordions are collapsible sections that can be used to separate different content areas. By using accordions, users can quickly navigate through the page and easily find thecontent that they need. The use of accordions also ensures that screen readers can access the content within each section, reducing the need for additional navigation. Additionally, a Lightning Console layout can be used to organize components, but this layout is optimized for customer service agents and not necessarily for screen reader users. Placing components in adjacent tabs or stacking them on the same page can make the page difficult to navigate and can make it difficult for screen readers to understand the page. For more information, see the Salesforce Accessibility Guide (https://help.salesforce.com/articleView?id=accessibility_overview.htm&type=5).
According to the Salesforce Lightning Design System, accordions are a good way to organize components on a page for screen reader-assisted accessibility. Accordions allow users to expand and collapse sections of content, which can help reduce cognitive load and scrolling. Accordions also provide a clear heading structure and keyboard navigation for each section1. The other options are not recommended for screen reader-assisted accessibility, as they can create confusion, clutter, or inefficiency for users who rely on auditory feedback. For example, switching to a Lightning Console layout can make it harder for users to navigate between tabs and subtabs2. Placing components in adjacent tabs can also increase the number of keystrokes and commands needed to access the information3. Stacking components on the same page can create a long and overwhelming page that requires excessive scrolling and reading4.
References: Accordions - Lightning Design System, Lightning Console Apps - Salesforce Help, Tabs - Lightning Design System, Accessibility Standards - Salesforce Help


NEW QUESTION # 89
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